Terms of
Service.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you") and ZIGZAG Creative Factory ("ZIGZAG", "we", "us"), a creative technology company registered and operating in Chisinau, Republic of Moldova.

By engaging our services, signing a project proposal, or submitting a purchase order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

These Terms apply to all services provided by ZIGZAG unless explicitly superseded by a separate written agreement or contract signed by both parties. In the event of conflict between these Terms and a project-specific agreement, the project-specific agreement shall prevail.

ZIGZAG provides professional services in the following disciplines:

• Creative & UI/UX Design — user research, information architecture, wireframing, prototyping, visual design, and design systems.
• Smart Automation — AI-powered solutions, robotic process automation (RPA), intelligent bots, microservices architecture, and API development.
• Mobile & IoT — native and cross-platform mobile applications, IoT data pipelines, device management, and real-time analytics platforms.
• Blockchain Engineering — token architecture design, crypto wallet development, smart contracts, asset management systems, and payment solutions.

The specific scope, deliverables, timeline, and fees for each engagement are defined in a project proposal or statement of work ("SOW") agreed upon by both parties before work begins. ZIGZAG reserves the right to subcontract portions of the work to qualified third parties, provided we remain responsible for the quality and timeliness of all deliverables.

Successful project delivery depends on collaboration. As our Client, you agree to:

• Provide timely access to all materials, information, systems, credentials, and stakeholders necessary for us to perform the agreed services.
• Designate a project contact — a single point of contact with the authority to make decisions, approve deliverables, and provide feedback within agreed timelines.
• Review and provide feedback on deliverables within the timeframes specified in the SOW. Delays in feedback may result in corresponding adjustments to the project timeline.
• Ensure accuracy and legality of all content, data, and materials you provide. You warrant that you have the necessary rights and permissions to use and share such materials with us.
• Refrain from interfering with ongoing work by providing contradictory instructions from multiple stakeholders without prior alignment.

If Client delays or failures to meet these obligations materially impact the project, ZIGZAG reserves the right to adjust timelines, scope, or fees accordingly, with written notice.

Client materials. You retain all rights to materials, content, trademarks, and data you provide to us during the engagement. You grant ZIGZAG a limited, non-exclusive license to use these materials solely for the purpose of performing the agreed services.

Project deliverables. Upon full payment of all fees, ownership of the custom deliverables created specifically for your project transfers to you. This includes custom designs, application code, and project-specific documentation.

ZIGZAG tools and frameworks. ZIGZAG retains ownership of all pre-existing tools, libraries, frameworks, methodologies, and reusable components ("ZIGZAG IP") that may be incorporated into deliverables. We grant you a perpetual, non-exclusive, royalty-free license to use ZIGZAG IP as embedded in your deliverables, but not to extract, resell, or sublicense it independently.

Third-party components. Deliverables may incorporate open-source software or third-party libraries. These components remain subject to their respective licenses. ZIGZAG will disclose any such dependencies upon request.

Both parties agree to treat as confidential any non-public information disclosed during the engagement, including but not limited to business strategies, technical specifications, user data, financial information, and proprietary processes ("Confidential Information").

Each party shall:

• Use Confidential Information only for the purposes of fulfilling obligations under these Terms.
• Not disclose Confidential Information to third parties without prior written consent, except to employees or contractors who need to know and are bound by equivalent confidentiality obligations.
• Take reasonable measures to protect the confidentiality of such information, using at least the same degree of care applied to their own confidential information.

These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed without use of the Confidential Information; or (d) is required to be disclosed by law, provided the disclosing party is given reasonable notice.

Confidentiality obligations survive the termination of the engagement for a period of three (3) years.

Fees, payment schedule, and accepted payment methods are specified in the project proposal or SOW. Unless otherwise agreed:

• Deposit. A non-refundable deposit of 30% of the total project fee is required before work begins.
• Milestone payments. Remaining fees are invoiced according to project milestones as defined in the SOW.
• Payment terms. Invoices are due within 14 calendar days of the invoice date unless otherwise specified.
• Currency. All fees are quoted and payable in the currency specified in the SOW (typically EUR or USD).
• Taxes. All fees are exclusive of applicable taxes. Client is responsible for any withholding taxes, VAT, or other levies imposed by their jurisdiction.

If the scope of work changes materially after the project begins, ZIGZAG will provide a revised estimate. Additional work will only proceed upon written approval of the revised fees by the Client.

ZIGZAG warrants that:

• All services will be performed in a professional and workmanlike manner, consistent with generally accepted industry standards.
• Deliverables will substantially conform to the specifications agreed upon in the SOW for a period of 30 days following delivery ("Warranty Period").
• We have the right and authority to enter into these Terms and perform the services described.

During the Warranty Period, ZIGZAG will correct, at no additional cost, any deliverables that fail to substantially conform to the agreed specifications, provided the Client reports such non-conformity in writing with reasonable detail.

Disclaimer. Except as expressly stated above, all services and deliverables are provided "as is." ZIGZAG makes no other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that deliverables will be error-free, uninterrupted, or meet all of the Client's business objectives beyond the agreed specifications.

To the maximum extent permitted by applicable law:

• ZIGZAG's total aggregate liability arising out of or in connection with these Terms or any project shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.
• In no event shall ZIGZAG be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, regardless of whether such damages were foreseeable or whether ZIGZAG was advised of their possibility.

Nothing in these Terms shall exclude or limit liability for: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by negligence; or (c) any liability that cannot be excluded by applicable law.

Termination for convenience. Either party may terminate the engagement by providing 14 calendar days' written notice. Upon such termination, the Client shall pay for all work completed and expenses incurred up to the effective date of termination.

Termination for cause. Either party may terminate the engagement immediately upon written notice if the other party:

• Commits a material breach of these Terms and fails to cure such breach within 14 calendar days after receiving written notice specifying the breach.
• Becomes insolvent, enters into liquidation, or has a receiver or administrator appointed over its assets.

Effect of termination. Upon termination:

• ZIGZAG will deliver all completed and in-progress work, subject to payment of all outstanding fees.
• Intellectual property rights for paid deliverables transfer as described in Section 4.
• Each party will return or destroy the other party's Confidential Information upon request.
• Sections on Intellectual Property, Confidentiality, Warranties, Limitation of Liability, and Governing Law survive termination.

Neither party shall be liable for any failure or delay in performing their obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of the affected party ("Force Majeure Event").

Force Majeure Events include, but are not limited to:

• Natural disasters, epidemics, or pandemics.
• War, terrorism, civil unrest, or sanctions.
• Government actions, regulations, or embargoes.
• Power outages, internet disruptions, or critical infrastructure failures.
• Cyberattacks or widespread security incidents beyond reasonable preventive measures.

The affected party must notify the other party promptly in writing, specifying the nature and expected duration of the Force Majeure Event. Both parties shall use reasonable efforts to mitigate the impact. If the event continues for more than 60 consecutive days, either party may terminate the affected project upon written notice, with payment due for all work completed to date.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Moldova, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation within 30 calendar days shall be submitted to the exclusive jurisdiction of the competent courts of Chisinau, Republic of Moldova.

Before initiating any formal proceedings, both parties agree to attempt to resolve disputes through direct negotiation between senior representatives. If negotiation fails, the parties may agree to submit the dispute to mediation before pursuing litigation.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

For any questions, concerns, or notices relating to these Terms, please contact us at:

All formal notices must be sent in writing via email to contact@zigzag.md and are considered delivered upon confirmed receipt. We aim to respond to all inquiries within two business days.